Shipping Policy

Shipping Policy

Processing time
Orders are processed within 1-3 business days of payment. Orders placed on weekends or public holidays are processed the next business day. During busy periods, such as sales and holidays, processing may take a little longer.

Delivery time
Once shipped, delivery takes 7-14 business days, wherever you are in the world. These are estimates, not guarantees. Customs, weather and carrier delays can occasionally affect delivery.

Shipping costs
We offer free shipping on all orders.

Order tracking
When your order ships, we'll email you a tracking number and link. Tracking can take 24-48 hours to update after dispatch. If you haven't received your tracking email within 5 business days of ordering, please check your spam folder, then get in touch through our Contact page.

International orders, customs and duties
We ship to many countries worldwide. Orders shipped internationally may be subject to import taxes, customs duties or handling fees, depending on your country. These charges are set by your local customs authority and are the customer's responsibility.

Address accuracy
Please check your shipping address carefully before completing your order. We can't be responsible for orders delivered to an incorrect address entered at checkout. If you spot a mistake, contact us within 12 hours of ordering.

Lost or delayed packages
If your order hasn't arrived within 21 business days of dispatch, please contact us through our Contact page and we'll investigate with the carrier and arrange a replacement or refund where appropriate.

Contact us
Questions about shipping? Send us a message through our Contact page and we'll reply within 24 hours, Monday to Friday.